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Frequently Asked Questions

What payment methods do you accept?

All major credit and debit cards are accepted or you can use an existing PayPal account. Mastercard, Visa Credit, Visa Debit and PayPal.

My payment has failed. What can I do now?

If your payment fails, we would first recommend contacting your bank to rule out any problems with your card.

How do I claim VAT back on my purchases?

If you live outside the EU and are planning to take your purchases out of the EU within three months, you can claim back VAT paid on most of your purchases at our store.