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Return or exchange an item - our guarantee

  • If you are not completely satisfied with your purchase, simply return the item to us in its original condition.
  • Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. No returns will be accepted outside of this cooling off period.
  • Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a refund of the purchase price on receipt. Alternatively, if preferred, we will exchange the item. A deduction will be made if the value of the returned goods has been reduced because of you handling them more than was necessary.
  • Please note:
    1. Goods will only be accepted for return if they are despatched within 14 days of delivery, unused and in original packaging
    2. The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
    3. The cost of returning the item to us is your responsibility.
    4. Delivery charges are only refundable where incorrect goods are received or are in a damaged/faulty condition.
  • We recommend that customers return goods for refund or exchange using Parcel2Go.com
  • Parcel2Go.com is a reputable online parcel delivery company offering a wide range of UK and international courier services including DHL, Parcelforce Worldwide and City Link. Parcel2Go.com offers FREE £50.00 compensation cover for loss or damage.